Dynamics 365 for Retail

If you’re in the retail business, the time to upgrade your business operations has come.

Digital transformation starts with Microsoft Dynamics 365 for Retail, a comprehensive solution that will help you streamline your operations, personalize customer engagement and increase your employees’ productivity.

Modern consumers are constantly online, engaging with their favorite stores through a wide range of touchpoints. Purchasing is not all about the products a person wants to buy; it’s about the overall experience, the journey. And you should make sure to become their companion in this journey.

Consumers use social media to read reviews and their smartphones to do market research on-the-go. And now more than ever, they anticipate this information to be personalized and readily available.

Microsoft Dynamics 365 for Retail provides retailers all the tools and information they need to better cope with the ever-changing market demands and offer a valuable experience to their customers. Its advanced product management solutions ensure that your store will always have the rights products, at the right price and at the right moment.

Retail Stores in the New Digital Era

  • Optimized customer experience: Microsoft Dynamics 365 for Retail provides a complete purchasing experience, with smart tools that offer enhanced flexibility and continuity as consumers switch devices, buy products online or visit a physical store. Furthermore, it greatly facilitates the creation of cross-channel scenarios, such as buying a product online and getting it from a physical store.

D365 Apps

Finance & Operations
Sales
Customer Service
Field Service
Project Service Automation
Talent
Marketing
Business Central

Industries

Retail
FMCG
Manufacturing
Automotive & Machinery
Wholesale & Logistics
Services
  • Increased revenues: Identify and understand market trends and consumer demand, and create profit opportunities with offers, campaigns, gift cards, coupons, special sales etc.
  • Streamlined internal processes: For a company with multiple different vendors, such as a retail store, it is extremely difficult and time-consuming to manually issue purchase orders and communicate with their vendors. Microsoft Dynamics 365 for Retail provides an automated platform that enables merchants to manage their purchase orders much more effectively, find the right product at the right price, and re-stock based on season, demand and competition. In this way, you can actually minimize the time spent on daily tasks.

Give your Customers the Attention they Deserve

Customers ask for your attention. Now, with Microsoft Dynamics 365 for Retail, you can spend less time on daily, repetitive tasks and focus more on building strong personal relationships with your customers. Microsoft Dynamics 365 for Retail converts customer data to valuable business ideas through machine learning and advanced analytics. And thanks to Microsoft Power BI you can make smarter business decisions that will lead to a more personalized customer experience.

Take advantage of Microsoft Dynamics 365 for Retail and offer your customers the comprehensive and seamless experience they expect.

Start with what you need and enrich your system’s functionality as your needs grow, by adding more business applications that integrate seamlessly

FIND OUT MORE ABOUT DYNAMICS 365 APPLICATIONS

Finance & Operations

Use Dynamics 365 for Finance & Operations, a powerful ERP solution, to connect finance, operation and retail processes and accelerate your business growth

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Sales

Discover and follow up business opportunities, build healthy relationships with customers and increase your sales with Dynamics 365 for Sales

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Marketing

Use Dynamics 365 for Marketing to perform market segmentation, schedule customers journeys and execute and track marketing activities end-to-end

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Talent

Modernize recruiting, applicant tracking and employee onboarding with Dynamics 365 for Talent, a modern, scalable solution that can integrate with existing HR systems

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Customer Service

Log customers and partners inquiries through various channels. Use Dynamics 365 for Customer Service to respond fast and increase their loyalty

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Field Service

With Dynamics 365 for Field Service you can schedule preventive or ad hoc maintenance requests and optimize field service employees utilization and revenues

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Retail

Improve your customers’ engagement with omni-channel experiences, build your brand’s loyalty and simplify your operations with Dynamics 365 for Retail

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Project Service Automation

Manage your projects from sales to scheduling and invoicing from Dynamics 365 for Project Service Automation, a single application and deliver on time and within budget

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Finance & Operations
Sales
Customer Service
Field Service
Project Service Automation
Talent
Marketing