If you’re in the retail business, the time to upgrade your business operations has come.

Digital transformation starts with Dynamics 365 Commerce, a comprehensive solution that will help you streamline your operations, personalize customer engagement across every channel and increase your employees’ productivity.

Modern consumers are constantly online, engaging with their favorite stores through a wide range of touchpoints. Shopping is not all about the products a person wants to buy; it’s about the overall experience, the journey. And you should make sure that you become their companion in this journey.

Consumers use social media to read reviews and their smartphones to do market research on-the-go. And now more than ever, they anticipate this information to be personalized and readily available.

Dynamics 365 Commerce provides retailers all the tools and information they need to better cope with the ever-changing market demands and offer a valuable experience to their customers. Its advanced product management solutions ensure that your store will always have the right products, at the right price and at the right moment.

Streamlined Retail Operations

Retail Stores in the New Digital Era

  • Optimized customer experience: Dynamics 365 Commerce provides a complete purchasing experience, with smart tools that offer enhanced flexibility and continuity as consumers switch devices, buy products online or visit a physical store. Furthermore, it greatly facilitates the creation of cross-channel scenarios, such as buying a product online and getting it from a physical store.

D365 Apps

ERP: Finance & Operations
CRM: Sales
Customer Service
Field Service
Project Operations
HRMS: Human Resources
Marketing
Business Central

Industries

Retail
FMCG
Manufacturing
Automotive & Machinery
Wholesale & Logistics
Services
  • Increased revenues: Identify and understand market trends and consumer demand, and create profit opportunities with offers, campaigns, gift cards, coupons, special sales etc.

  • Streamlined internal processes: For a company with multiple different vendors, such as a retail store, it is extremely difficult and time-consuming to manually issue purchase orders and communicate with their vendors. Dynamics 365 Commerce provides an automated platform that enables merchants to centrally manage their purchase orders much more effectively, find the right product at the right price, and replenish their stores based on season, demand and competition. In this way, you can actually minimize the time spent on daily tasks.

Give your Customers the Attention they Deserve

Customers ask for your attention. Now, with Dynamics 365 Commerce, you can spend less time on daily, repetitive tasks and focus more on building strong personal relationships with your customers. Dynamics 365 Commerce converts customer data to valuable business ideas through machine learning and advanced analytics. And thanks to Power BI you can make smarter business decisions that will lead to a more personalized customer experience.

Seameless Customer Journey
Cloud POS by D365 Commerce

Give your store teams the tools they need to be more productive and deliver more personalized customer experiences. Configure role-specific employee workspaces, tailored by device, user, or store location. Built-in device optimization gives employees a consistent and frictionless experience across any device, on every platform, offline with Modern POS or even online on a web browser, with Cloud POS. Store employees can easily access their most important tasks while store managers find all the relevant content they need, like inventory, shift and cash drawer management, and much more. With Dynamics 365 Client Book, powered by AI, store associates sell smarter and boost customer satisfaction.

Connect specialized Dynamics 365 applications and offer your customers the comprehensive and seamless experience they expect.

Modern retail needs to keep pace with increasing consumer expectations. Regardless the shopping channel, customers expect personalized, consistent, secure and frictionless retail experiences. Dynamics 365 Connected Store is a powerful application that helps retailers better understand their store spaces and improve in-store performance. Video cameras and IoT sensors provide real-time observational data, from customer movement to the status of products and store devices, and trigger alerts, such as long checkout lines, to store managers and employees. Operational patterns previously unnoticed are now translated into insights, allowing employees to act faster and your business to run smoother.

Omnichannel retail is growing fast and fraud costs are growing with it, up to $250 billion every year. Dynamics 365 Fraud Protection is a cloud-based solution designed to help merchants reduce fraudulent transactions and, ultimately, increase their profits. With the use of adaptable AI technology, your business is now able to increase fraud detection accuracy and dynamically optimize fraud controls. Access up to the minute insights on the global fraud landscape with connected data graphs and real-time maps. Leverage the solution’s partnership with banks and credit card issuers and increase payment acceptance rates, delivering your customers a secure and smooth online purchasing experience. And if any legitimate purchase is declined, Customer escalation support tool helps your Customer Support department to quickly assist your customer.

Modern businesses transform into customer-centric organizations. For such a transformation to succeed, marketing, sales, and service professionals need to have the insights they need to personalize customer engagement. With Dynamics 365 Customer Insights, the intuitive and flexible customer data platform by Microsoft, you are able to unify all your data across the full range of sources to get a single, holistic view of your customers. Leverage the power of prebuilt connectors for popular data sources, AI and machine learning and build rich customer profiles by incorporating audience intelligence from Microsoft Graph. Embed Customer Insights cards into your Dynamics 365 business application or external applications to drive informed action. Trigger workflows in response to customer signals by using Power Automate.

Start with what you need and enrich your system’s functionality as your needs grow, by adding more business applications that integrate seamlessly

FIND OUT MORE ABOUT DYNAMICS 365 APPLICATIONS

ERP: Finance

Use Dynamics 365 Finance, a powerful ERP solution, to connect finance, operation and retail processes and accelerate your business growth

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CRM: Sales

Discover and follow up business opportunities, build healthy relationships with customers and increase your sales with Dynamics 365 Sales

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Marketing

Use Dynamics 365 Marketing to perform market segmentation, schedule customers journeys and execute and track marketing activities end-to-end

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HRMS: Human Resources

Create a workplace where your employees and your business thrive, with optimized HR procedures, actionable insights and increased organizational agility

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Customer Service

Log customers and partners inquiries through various channels. Use Dynamics 365 Customer Service to respond fast and increase their loyalty

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RETAIL: Commerce

Improve your customers’ engagement with omni-channel experiences, build your brand’s loyalty and simplify your operations with Dynamics 365 Commerce

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Field Service

With Dynamics 365 Field Service you can schedule preventive or ad hoc maintenance requests and optimize field service employees utilization and revenues

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Project Operations

Manage your projects from sales to scheduling and invoicing from Dynamics 365 Project Operations, a single application and deliver on time and within budget

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ERP: Finance & Operations
CRM: Sales
Customer Service
Field Service
Project Operations
HRMS: Human Resources
Marketing
Business Central