Field engineers visiting a customer’s premises need detailed information in order to resolve the problem and, at the same time, improve their productivity and your business image.
Dynamics 365 Field Service is an end-to-end advanced solution that uses modern technology to identify and resolve issues before they actually occur, thus reducing operating costs and offering a personalized experience on-the-go.
Dynamics 365 Field Service ensures that your field engineers will be on time, following the best possible route to the appointed location – with navigation aid. Furthermore, you can use this solution to take and update orders in real time and using any device, by remotely communicating with your company’s back office.
Advanced Technology in the Service of Field Engineers
Dynamics 365 Field Service supports mixed reality technology with Dynamics 365 Remote Assist and Dynamics 365 Guides. With the right headset, your engineers are able to complete a full hands-on virtual training. Furthermore, they can assess any emerging issue by combining the real world with digital information that is displayed in their field of view.
In addition, thanks to the IoT technology, sensors and other connected devices communicate with Dynamics 365 Field Service, thus assisting in advanced issue identification and diagnosis. This gives your technicians the ability to remotely detect and resolve issues before they even become a problem, replacing only the necessary parts.
Preventive and Connected Maintenance on the Field
- Streamlined inventory management: Sync and monitor your inventory, even down to a truck level, having a complete overview in real time.
- Improved hardware deliveries: Manage resource allocation for multiple work orders with an interactive planning platform that supports drag and drop.
- Customer engagement: Enable your customers to communicate with you while monitoring the progress of their case, and book appointments online, to enhance their trust in your business and the customer service you’re offering.
Bringing people together isn’t always easy and travel is not always an option. With Dynamics 365 Remote Assist you empower your technicians to collaborate more efficiently by working together from different locations. Use HoloLens, Android, or iOS devices for preventive or ad-hoc maintenance tasks. With the power of mixed reality technology, engineers are able to share their real-time view with experts and get the help they need, while staying hands-free. Remote inspections are now feasible, by combining video, screenshots, and annotations. Whatever the action required, Dynamics 365 Remote Assist helps you and your teams to break down the distance barrier, communicate and get more thing done.
With Dynamics 365 Guides your employees’ onboarding process becomes easier than ever. All you need to do is create simple, step-by-step instructions on your PC, using photos, videos and 3D models. These instructions become the right tools for a hands-on training. Now your employees can learn while doing. With the power of Hololens, the instructions create holograms that move with your workers, pointing them to the tools and parts they need, and exactly where they need to apply them. They can learn at their own pace, through a comfortable and intuit experience. And for the first time, the manager can see detailed information about the employees’ learning performance. With Power BI dashboards, performance data are visualized in a comprehensive view that helps you improve processes and identify where instruction is needed.
Start with what you need and enrich your system’s functionality as your needs grow, by adding more business applications that integrate seamlessly
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