Field engineers visiting a customer’s premises need detailed information in order to resolve the problem and, at the same time, improve their productivity and your business image.

Dynamics 365 Field Service is an end-to-end advanced solution that uses modern technology to identify and resolve issues before they actually occur, thus reducing operating costs and offering a personalized experience on-the-go.

Dynamics 365 Field Service ensures that your field engineers will be on time, following the best possible route to the appointed location – with navigation aid. Furthermore, you can use this solution to take and update orders in real time and using any device, by remotely communicating with your company’s back office.

Advanced Technology in the Service of Field Engineers

Dynamics 365 Field Service Mixed Reality Features

Dynamics 365 Field Service supports mixed reality technology with Dynamics 365 Remote Assist and Dynamics 365 Guides. With the right headset, your engineers are able to complete a full hands-on virtual training. Furthermore, they can assess any emerging issue by combining the real world with digital information that is displayed in their field of view.

In addition, thanks to the IoT technology, sensors and other connected devices communicate with Dynamics 365 Field Service, thus assisting in advanced issue identification and diagnosis. This gives your technicians the ability to remotely detect and resolve issues before they even become a problem, replacing only the necessary parts.

Dynamics 365 Field Service IoT Features

D365 Apps

ERP: Finance & Operations
CRM: Sales
Customer Service
Project Operations
RETAIL: Commerce
HRMS: Human Resources
Marketing
Business Central

Industries

Retail
FMCG
Manufacturing
Automotive & Machinery
Wholesale & Logistics
Services

Preventive and Connected Maintenance on the Field

  • Streamlined inventory management: Sync and monitor your inventory, even down to a truck level, having a complete overview in real time.
  • Improved hardware deliveries: Manage resource allocation for multiple work orders with an interactive planning platform that supports drag and drop.
  • Customer engagement: Enable your customers to communicate with you while monitoring the progress of their case, and book appointments online, to enhance their trust in your business and the customer service you’re offering.

Bringing people together isn’t always easy and travel is not always an option. With Dynamics 365 Remote Assist you empower your technicians to collaborate more efficiently by working together from different locations. Use HoloLens, Android, or iOS devices for preventive or ad-hoc maintenance tasks. With the power of mixed reality technology, engineers are able to share their real-time view with experts and get the help they need, while staying hands-free. Remote inspections are now feasible, by combining video, screenshots, and annotations. Whatever the action required, Dynamics 365 Remote Assist helps you and your teams to break down the distance barrier, communicate and get more thing done.

With Dynamics 365 Guides your employees’ onboarding process becomes easier than ever. All you need to do is create simple, step-by-step instructions on your PC, using photos, videos and 3D models. These instructions become the right tools for a hands-on training. Now your employees can learn while doing. With the power of Hololens, the instructions create holograms that move with your workers, pointing them to the tools and parts they need, and exactly where they need to apply them. They can learn at their own pace, through a comfortable and intuit experience. And for the first time, the manager can see detailed information about the employees’ learning performance. With Power BI dashboards, performance data are visualized in a comprehensive view that helps you improve processes and identify where instruction is needed.

Start with what you need and enrich your system’s functionality as your needs grow, by adding more business applications that integrate seamlessly

FIND OUT MORE ABOUT DYNAMICS 365 APPLICATIONS

ERP: Finance

Use Dynamics 365 Finance, a powerful ERP solution, to connect finance, operation and retail processes and accelerate your business growth

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CRM: Sales

Discover and follow up business opportunities, build healthy relationships with customers and increase your sales with Dynamics 365 Sales

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Marketing

Use Dynamics 365 Marketing to perform market segmentation, schedule customers journeys and execute and track marketing activities end-to-end

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HRMS: Human Resources

Create a workplace where your employees and your business thrive, with optimized HR procedures, actionable insights and increased organizational agility

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Customer Service

Log customers and partners inquiries through various channels. Use Dynamics 365 Customer Service to respond fast and increase their loyalty

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RETAIL: Commerce

Improve your customers’ engagement with omni-channel experiences, build your brand’s loyalty and simplify your operations with Dynamics 365 Commerce

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Field Service

With Dynamics 365 Field Service you can schedule preventive or ad hoc maintenance requests and optimize field service employees utilization and revenues

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Project Operations

Manage your projects from sales to scheduling and invoicing from Dynamics 365 Project Operations, a single application and deliver on time and within budget

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ERP: Finance & Operations
CRM: Sales
Customer Service
Project Operations
RETAIL: Commerce
HRMS: Human Resources
Marketing
Business Central

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