Dynamics 365 for Field Service

Field engineers visiting a customer’s premises need detailed information in order to resolve the problem and, at the same time, improve their productivity and your business image.

Microsoft Dynamics 365 for Field Service is an end-to-end advanced solution that uses modern technology to identify and resolve issues before they actually occur, thus reducing operating costs and offering a personalized experience on-the-go.

Microsoft Dynamics 365 for Field Service ensures that your field engineers will be on time, following the best possible route to the appointed location – with navigation aid. Furthermore, you can use this solution to take and update orders in real time and using any device, by remotely communicating with your company’s back office.

Advanced Technology in the Service of Field Engineers

Microsoft Dynamics 365 for Field Service supports mixed reality technology. So, with the right headset, your engineers can assess the issue using virtual reality technology combining the real world with digital information that is displayed in their field of view.
In addition, thanks to the IoT technology, sensors and other connected devices can communicate with Microsoft Dynamics 365 for Field Service, thus assisting in advanced issue identification and diagnosis. Preventive maintenance is another important benefit of Microsoft Dynamics 365 for Field Service that helps you move from expensive scheduled maintenance to simple, proactive maintenance and repair tasks, replacing only the necessary parts.

D365 Apps

Finance & Operations
Sales
Customer Service
Project Service Automation
Retail
Talent
Marketing
Business Central

Industries

Retail
FMCG
Manufacturing
Automotive & Machinery
Wholesale & Logistics
Services

Preventive and Connected Maintenance on the Field

  • Streamlined inventory management: Sync and monitor your inventory, even down to a truck level, having a complete overview in real time.
  • Improved hardware deliveries: Manage resource allocation for multiple work orders with an interactive planning platform that supports drag and drop.
  • Customer engagement: Enable your customers to communicate with you while monitoring the progress of their case, and book appointments online, to enhance their trust in your business and the customer service you’re offering.

Start with what you need and enrich your system’s functionality as your needs grow, by adding more business applications that integrate seamlessly

FIND OUT MORE ABOUT DYNAMICS 365 APPLICATIONS

Finance & Operations

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Sales

Discover and follow up business opportunities, build healthy relationships with customers and increase your sales with Dynamics 365 for Sales

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Marketing

Use Dynamics 365 for Marketing to perform market segmentation, schedule customers journeys and execute and track marketing activities end-to-end

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Talent

Modernize recruiting, applicant tracking and employee onboarding with Dynamics 365 for Talent, a modern, scalable solution that can integrate with existing HR systems

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Customer Service

Log customers and partners inquiries through various channels. Use Dynamics 365 for Customer Service to respond fast and increase their loyalty

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Field Service

With Dynamics 365 for Field Service you can schedule preventive or ad hoc maintenance requests and optimize field service employees utilization and revenues

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Retail

Improve your customers’ engagement with omni-channel experiences, build your brand’s loyalty and simplify your operations with Dynamics 365 for Retail

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Project Service Automation

Manage your projects from sales to scheduling and invoicing from Dynamics 365 for Project Service Automation, a single application and deliver on time and within budget

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Finance & Operations
Sales
Customer Service
Project Service Automation
Retail
Talent
Marketing