Dynamics 365 for Customer Service

Customer loyalty should be a top priority for your business. Expectations are constantly increasing and customers require prompt and relevant responses in all communication channels – even on the go.

Microsoft Dynamics 365 for Customer Service is the solution you need to make the difference in customer service. Its integrated intelligence enables you to provide very quick and more personalized services, adding value to every single customer engagement.

Furthermore, by taking advantage of the most advanced artificial intelligence technology, Microsoft Dynamics 365 for Customer Service enables you to create smart, quick and always available virtual agents, and thus save valuable time and allow your employees to focus on select, more focused issues.

Artificial Intelligence in Customer Service

Artificial intelligence is one of the most important features of Microsoft Dynamics 365 for Customer Service, as it enables service agents to significantly improve their productivity by helping them make the right decisions based on valuable and relevant information from different sources.

In fact, you can actually identify potential issues before they even occur by receiving warning signals from different, connected devices. In this way, your customers will be much happier and, as we all know, a happy customer is a loyal customer.

How to Achieve Efficient Customer Service

  • Engage with your customers through any channel or device: Simplify the search for answers through self-service features, community forums or social networks. Direct the requests you’re receiving from different channels to the right agent for an even quicker resolution.

D365 Apps

Finance & Operations
Sales
Field Service
Project Service Automation
Retail
Talent
Marketing
Business Central

Industries

Retail
FMCG
Manufacturing
Automotive & Machinery
Wholesale & Logistics
Services
  • Learn from your customers: Create opportunities for improving the customer service experience with direct feedback from surveys, forums and social networks.
  • Achieve the best possible outcome: Smart automations can dynamically guide service agents to the right actions, by displaying the relevant information, when needed, through a unified interface.
  • Benefit from revenue-generating opportunities: Approach the customer service experience as an up-selling or cross-selling opportunity, empowering your agents with automated machine learning guidance.
  • Convert information into action: Improve customer service with advanced analysis of all the operations of your call center. Enhance team competition and help your agents become even better.

Start with what you need and enrich your system’s functionality as your needs grow, by adding more business applications that integrate seamlessly

FIND OUT MORE ABOUT DYNAMICS 365 APPLICATIONS

Finance & Operations

Use Dynamics 365 for Finance & Operations, a powerful ERP solution, to connect finance, operation and retail processes and accelerate your business growth

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Sales

Discover and follow up business opportunities, build healthy relationships with customers and increase your sales with Dynamics 365 for Sales

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Marketing

Use Dynamics 365 for Marketing to perform market segmentation, schedule customers journeys and execute and track marketing activities end-to-end

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Talent

Modernize recruiting, applicant tracking and employee onboarding with Dynamics 365 for Talent, a modern, scalable solution that can integrate with existing HR systems

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Customer Service

Log customers and partners inquiries through various channels. Use Dynamics 365 for Customer Service to respond fast and increase their loyalty

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Field Service

With Dynamics 365 for Field Service you can schedule preventive or ad hoc maintenance requests and optimize field service employees utilization and revenues

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Retail

Improve your customers’ engagement with omni-channel experiences, build your brand’s loyalty and simplify your operations with Dynamics 365 for Retail

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Project Service Automation

Manage your projects from sales to scheduling and invoicing from Dynamics 365 for Project Service Automation, a single application and deliver on time and within budget

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Finance & Operations
Sales
Field Service
Project Service Automation
Retail
Talent
Marketing