Dynamics 365 for Field Service
Field engineers visiting a customer’s premises need detailed information in order to resolve the problem and, at the same time, improve their productivity and your business image.
Microsoft Dynamics 365 for Field Service is an end-to-end advanced solution that uses modern technology to identify and resolve issues before they actually occur, thus reducing operating costs and offering a personalized experience on-the-go.
Microsoft Dynamics 365 for Field Service ensures that your field engineers will be on time, following the best possible route to the appointed location – with navigation aid. Furthermore, you can use this solution to take and update orders in real time and using any device, by remotely communicating with your company’s back office.
Advanced Technology in the Service of Field Engineers
Microsoft Dynamics 365 for Field Service supports mixed reality technology. So, with the right headset, your engineers can assess the issue using virtual reality technology combining the real world with digital information that is displayed in their field of view.
In addition, thanks to the IoT technology, sensors and other connected devices can communicate with Microsoft Dynamics 365 for Field Service, thus assisting in advanced issue identification and diagnosis. Preventive maintenance is another important benefit of Microsoft Dynamics 365 for Field Service that helps you move from expensive scheduled maintenance to simple, proactive maintenance and repair tasks, replacing only the necessary parts.
Preventive and Connected Maintenance on the Field
- Streamlined inventory management: Sync and monitor your inventory, even down to a truck level, having a complete overview in real time.
- Improved hardware deliveries: Manage resource allocation for multiple work orders with an interactive planning platform that supports drag and drop.
- Customer engagement: Enable your customers to communicate with you while monitoring the progress of their case, and book appointments online, to enhance their trust in your business and the customer service you’re offering.